Hampton Inn Lagrange Near Callaway Gardens

My husband and I arrived 10/19/23 at about 11pm on a reservation made over a year ago for three nights to attend a wedding. We pre selected room 111. Upon our arrival we found the door to this room unsecured with the deadbolt exposed keeping the door open, light were on, and pillows on bed with indentations. We went to the desk and were informed by the attendant that he put that room out of order the night before due to the lock being inoperable, but that management wanted to sell the room. The hotel was sold out. With no rooms available, I was scurrying to secure a room at another hotel. The attendant located another Hampton Inn in Alabama that was available for one night only. So we traveled to that hotel not knowing where we would get dressed the next day for the wedding. On the 10/20 we went back to this hotel and requested to speak with management. We spoke with the assistant manager, who apologized for the inconvenience We requested to be compensated for the night spent at the Alabama Hampton Inn. She stated that her supervisor Marilyn M. would have to make that decision and would call us later. Upon our arrival back at the Hampton Inn in Alabama, fortunately they had a cancellation and we could secure a room for the next two nights. I placed 5 calls to Marilyn over the next five days and each time I called she was never there. I called Guest Assistance and they apologized for the inconvenience but after speaking with two individuals on two separate occasions, the resolution was for us to call the manager Marilyn at the facility for resolution. This is the same person that appeared to never be at work or even took the opportunity to return a call. I then attempted to contact Hilton Corporate Offices and received the same response. Who owns the Lagrange Ga Hampton Inn? I need to speak with someone who will listen, take action, and make a decision. I have been a Hilton Honors member for over 20 years and this was the worst experience I have ever had with Hilton. This was the first time, when I had a concern there was no accountability or resolution. Again, who owns this Hampton Inn or is the supervisor of Marilyn Marquis?

The owners of this hotel should be ashamed of the furniture in the rooms. I am a diamond member and have stayed in Hampton Inns all over the country but have never seen such a nasty set of furniture. We had to put covers of our own to sit on the furniture it was so soiled. No electric switch cover on the light switch in bathroom, no information on the phone should you want to use it. The staff were all great and it's to bad they have to make excuses for it. Hilton should step in and demand something be done or lose the Hilton Brand. See Pictures and make up your own mind to stay here or not.

This morning me and my boyfriend checked out of this hotel. I informed the lady at the front desk "Barbara" that we had bugs in our room as well as hair in the shower. She had the nerve to ask me when did I notice this last night because they could have moved us to another room. She said it in an unprofessional way. I said to her "do you think we would have stayed in the room if we noticed that there were bugs in the room last night, of course not we noticed those things this morning when we went to take a shower. Then she turned away from me and started talking to my boyfriend like I wasn't even there. She looked back at me and said "oh I am talking to him because the room is in his name. I asked him to contact corporate as soon as possible. By the way his name is Mosley and we were in room #231. Please spray and clean that room! Even the towels were dirty. Also "Ms. Barbara" needs more customers service training. Also Mr. Mosley is a Diamond Member but we will definitely not be staying at this location again. This hotel should also be a 2 star.

I rated our recent stay at the Hampton Inn in LaGrange a 9 out of 10 due to the overall positive experience we had. The accommodations were satisfactory, providing a comfortable stay, and the hospitality was exceptional. The staff's warmth and attentiveness contributed significantly to our enjoyment. However, I noted that the location, while pleasant, could benefit from renovations. Despite this, the overall positive aspects of our stay outweighed the need for improvements, earning the high rating.